Refund and Returns Policy
Return and Exchange Policy
At Abu Farees Trading, we strive to ensure your satisfaction with every purchase. Our return and exchange policy is designed to be clear and fair, focusing on the condition of the product at the time of delivery.
Eligibility for Return and Exchange
-
Wrong Item Delivered: If you receive an incorrect product, please notify our delivery personnel immediately at the time of delivery. Returns or exchanges are only accepted if reported during delivery.
-
Product Condition: Items must be unused, unopened, and in their original packaging. Products that have been opened, used, or damaged after delivery are not eligible for return or exchange.
-
Products with Expiry Dates: For items with expiry dates, returns or exchanges are possible only if the packaging remains sealed and the product is unused.
Non-Returnable Items
-
Opened or used products.
-
Items damaged after delivery.
-
Products without original packaging or proof of purchase.
Process for Return and Exchange
-
Immediate Notification: Inform our delivery personnel of any issues at the time of delivery.
-
Proof of Purchase: Provide the original receipt or order confirmation.
-
Contact Us: For further assistance, reach out to us at info@abufarees.com.
Refunds
Refunds are processed only for items that meet the eligibility criteria mentioned above. Once approved, refunds will be issued to the original method of payment within a certain number of days.
Shipping Costs
Customers are responsible for any shipping costs incurred during the return or exchange process. Shipping fees are non-refundable.
Need Assistance?
For any questions or concerns regarding our return and exchange policy, please contact us at info@abufarees.com.
Note: This policy is effective as of April 14, 2025, and is subject to change without prior notice.